Welcome to the Franklin & Willow Help Center

We are committed to holding your hand and providing the highest level of care through the whole process of making your website. After all, you didn’t start your career to make a website, right? Allow us to hold your hand through the whole process and design your website alongside you.
Submit Support Ticket

Open Launching Guide

A straight-forward roadmap to taking your website live.

Launching your site

Access Video Libraries

The Plaza
Private Label
Firefly (more coming soon)
Amore (coming soon)
Brooklyn Pacific (coming soon)
Bare Essentials (coming soon)
Natalie (coming soon)
Janelle (coming soon)

Template Specific Help

Showit Help Docs     

Links to all of Showit's most helpful support documents.

Showit Help Docs

View Assets & Tools

Our favorite and recommended resources for stock photos, fonts and other tools you'll find helpful when building your website.

Stock Photos

Assets & Tools

Get Started

What to do first when getting started with your new website template.

Pre-Website Homework
Installing Your Design

Getting Started

Navigate the Help Center

Showit User Group on FB

Help from Showit users (like you) and from other designers. Use the search to see if your question has already been answered or post your question in the group.

Showit User Group

Subscribe to Showit

Help from Showit's friendly customer support team. Access bottom right of your Showit workspace.

Showit In-app Chat

Submit a Ticket

Help from our team. Great for template-specific questions after exhausting resources here in the help center.

Support Ticket

Help from Real People

Need some extra support?
Upon completion of your Pre-Website Homework Roadmap, you can hire our team to install your template for you. Click here for more information and email us to book.



Submit a Support Ticket


Your message is on its way to us. We try our best to respond ASAP but we like to boogie on the weekends, so you will probably hear back on Monday ;) 

Showit User Group on FB

Template Specific Help

Showit Help Docs

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Templates for Stylists

        Shop the Templates

        Schedule a Call

Other Free Resources